From: Dave [mailto:dave@roxxxxxxx.com]
Sent: Thursday, 11 August 2011 2:36 PM
To: Michael Buckley
Subject: Re: 3 months on cream and working

Dear Michael Buckley,

Thank you for your well written reply email.  I appreciate it, and will certainly read the articles.  It surprises me that today's doctors don't know more about the incredible effects achieved with TRT.  So many patients in need are missing out.  I am doing what I can to spread the word for I am living proof that TRT works. 

I would like to share my before and after blood test results when I receive the copy in the event you may have some fine tuning dosage recommendations. 

Dave O.

- Dave O.

patricia-

thank you very much for all the attention you gave me during my ordering process, i just wanted to let you know i received my order today...thank you!

i have nothing but positive things to say about you and the company as a whole and enjoy doing business with y'all and hope to deal more with you in the future...if you have a mailing list id love to be a part of it...thank you again!

- William U. (Las Vegas, USA)

Thanks Patricia,

Wonderful to find a company with not only a great product but thorough, informed and prompt customer service.

My best,

- Stephen

wanted to thank you for letting me no my order was on its way

i do have a question this product i bought is this really good ive tried a lot of things that said its testostorone and it does nothing my levels are low will this cream bring them up and quick ?

thanks brian

- Brian

Receaved order under registered mail RQ00475XXXXAU shiped on 27.02.09

Thank You for the relayable service.

- Vic H.

Michael,

Taking 150 mg of Synthroid daily, Other than that nothing.

Please let me express my sincere gratitude for all the help. Everything you have mentioned is EXACTLY in line with what I’ve been doing.

I just wish the US Drug companies were more in evolved with helping instead of the ALMIGHTY BUCK!

Will let you know of my progress.

Thanks Again,

Tom M

Ps. Looking forward to taking the test again!

- Tom M.

Michael,

Taking 150 mg of Synthroid daily, Other than that nothing.

Please let me express my sincere gratitude for all the help. Everything you have mentioned is EXACTLY in line with what I’ve been doing.

I just wish the US Drug companies were more in evolved with helping instead of the ALMIGHTY BUCK!

Will let you know of my progress.

Thanks Again,

Tom M

Ps. Looking forward to taking the test again!

- Tom M.

Yes, your package had arrived but it was held at the post office for signature. The previous packages did not need signature and had been left in our box. Thank you so much for your service. We look forward to doing business with you for a long while.

- D. and C. L.

Michael,

Appreciate your time for sure.

I am 56 years old, 168 pounds, 6 ft. tall

My testosterone levels were checked about 6 months ago and they were low still but not as low as had been.

At that time I was taking 175 mg of topical (TESTOST-HRT/175 MG/CC), 1cc a day.

After checking the doctor reduced the dosage to half that. 1/2 cc a day.

I scored a 50+ on the AMS Self Assessment which is reason I came to your company in the first place.

I knew I would need scrip to continue the dosage here in the US, no problem EXCEPT I am no longer employed and the meds here are OUT of sight!

At Lawley I get almost 3 times the dosage for the same price. That’s a NO-Brainer

Prostate – blood test and rectal examination all were check and at the time no problems.

And Michael what I meant by “NO DESIRE, NO WANT, Could CARE LESS”

I score 50+ on your test, my libido is gone, energy, ambition. ALL those things that make a Man a MAN and MY doctor REDUCES the amount of testosterone?

What I have begun to think at this point is there might be something in my brain that needs changing! Country, Location, State, just to name a few….

But you ain’t a shrink so I won’t go there!... lol

The bottom line is I wanna go back to those days when I felt like someone, with motivation and drive.

Right NOW? I feel like a book on the self of a public library.

Thanks Buddy!

Sure is neat chatting with you.

I KNOW you are busy.

Thanks,

- Tom

Michael,

Appreciate your time for sure.

I am 56 years old, 168 pounds, 6 ft. tall

My testosterone levels were checked about 6 months ago and they were low still but not as low as had been.

At that time I was taking 175 mg of topical (TESTOST-HRT/175 MG/CC), 1cc a day.

After checking the doctor reduced the dosage to half that. 1/2 cc a day.

I scored a 50+ on the AMS Self Assessment which is reason I came to your company in the first place.

I knew I would need scrip to continue the dosage here in the US, no problem EXCEPT I am no longer employed and the meds here are OUT of sight!

At Lawley I get almost 3 times the dosage for the same price. That’s a NO-Brainer

Prostate – blood test and rectal examination all were check and at the time no problems.

And Michael what I meant by “NO DESIRE, NO WANT, Could CARE LESS”

I score 50+ on your test, my libido is gone, energy, ambition. ALL those things that make a Man a MAN and MY doctor REDUCES the amount of testosterone?

What I have begun to think at this point is there might be something in my brain that needs changing! Country, Location, State, just to name a few….

But you ain’t a shrink so I won’t go there!... lol

The bottom line is I wanna go back to those days when I felt like someone, with motivation and drive.

Right NOW? I feel like a book on the self of a public library.

Thanks Buddy!

Sure is neat chatting with you.

I KNOW you are busy.

Thanks,

- Tom

TO: Michael Buckley

I have received your product. I am very pleased. Please forgive me for being skeptical about your product.

When I had health insurance, the Testim was almost completely covered. About $600 per month for two tubes per day. I lost my insurance so the cost was prohibitive.

Why is our (US) healthcare in such dire straights? This is a good example. The cost difference is substantial .

There is huge money involved, but I think our new president is trying to change the status quo. I have forwarded your info to my Doctor.

If our medicare program (65 and older) covers Testim, then we are spending millions of dollars un-necessiarly .

It's a bit strange, but our FDA approves some drugs with little,or no testing, but to get approval for another country I think can be quite difficult.

I wish you well
Please forgive my spelling

- Mike

Hi-

Just wanted to urge you along in your project to develop a measuring device for your T cream. It's a grand product, service is as perfect and professional as anyone could possible desire, but now there is that lone pesky want left in the deal.

I'm genuinely looking forward to this improved measuring device. Thanks.
-Bryan B

PS I should think a SEPARATE device into which cream can be drawn might prove preferable to a tube redesign, and ultimately more cost effective. Just my 2 cents (as we say in the USA).

-bb

- Bryan B.

Hi-

Just wanted to urge you along in your project to develop a measuring device for your T cream. It's a grand product, service is as perfect and professional as anyone could possible desire, but now there is that lone pesky want left in the deal.

I'm genuinely looking forward to this improved measuring device. Thanks.
-Bryan B

PS I should think a SEPARATE device into which cream can be drawn might prove preferable to a tube redesign, and ultimately more cost effective. Just my 2 cents (as we say in the USA).

-bb

- Bryan B.

Hi Mr Buckley,

thank-you so much for making my order such a smooth transaction,i really apprieciate your kind attention.And i will certainly be re-ordering with you in the future.

I think that here in the U.K.we have a problem with diagnosis....my doctor told me that at 10.1.my testosterone levels were "normal"....i did not even know what scale he was working to when he said "10.1"it was all double-dutch to me....but all i knew was that i felt awful....i was type 2 diabetic with sleep apnoea 22 stone in wieght and could not manage an erection ,even if my life depended on it...i was always exhausted....and had no interest in life at all......hence my getting in touch with your good-selves...After 1 week of use i feel so much more alive....all thanks to you.....

Thanks again Mr Buckley....

Best Regards,

- Graham G.

Dear Patricia,

Great so far I have been using your product for 5 days and I do feel more energetic. I do think It has helped my workouts. I'm stronger and training with a more intensity. Libido so far is good but it's too soon to really tell.

Thanks for your quick response. I'm impressed!

Regards

- Gregg J.

I am very impressed with your company.

I wasn't expecting the package so quickly.

I went to pick it up yesterday. Excellent experience to do business with you.

Thank you for the follow up. I understand the extra steps it takes for excellent customer service and your company passes with flying colors.

Have a wonderful 2009!

- (anonymous)

This is great, thank you.

My Dr thinks this is the best way to take replacement testosterone. The shots hurt and the 5 gm of gel was just gross. That is 5x the amount I have to take with yours and it is slathered on my sholders. It made me breakout (not from the testosterone--i know that can, but from the gel clogging my pores.

I was taking 1/2 doses and that is probally too little....although my blood level was almost the same as with the 5gm of gel. With 3/4 of a dose or a dose 1 1/2 or 2 units, I am sure my levels will equal the 5 gm of gel of 250/mg of test eth.

Thank you. I just ordered 2 more rubes (about a 3 month supply) as my Dr said to use this for the next six months and see how it works.

He is now reccomending your product for his patients. Of course, in the us we need an RX, bit once that is obtained it is compleatly to inport a 3 month supply (2 tubes or so).

Thank you. Great product!

Sent from my BlackBerry® smartphone with SprintSpeed

- Chuck S.

Dear Michael,

Happy New Year!

I am giving you feedback on the positive results I have expereienced after only 2-3 cycles using Profemme.

I feel it has made a big difference and has taken over balancing my hormonal system in a more positive way then even Ralovera.

Physically, I am feeling much better, less tired drained esp around week 3 & 4 of cycle. My mind seems more focussed.

I have also suffered systemic digestive problems (dysbiosis/systemic candida) for the last 10 yrs which progesterone seems to prevent. When taking the right amount of progesterone it just "magically" goes away.

Internet research has validated this for me.

It is wonderful to find the right product that helps & solves many (minor but debilitating) health problems in one go, so I would like to thank you very much for your creme and the help you gave last yr in answering my email questions.

I would be happy to recommend Profemme to anyone in a similar situation to myself.

Kind regards,

- Carol N.

Hello Michael, you guy-es at Lawley Pharmaceuticals are first rate! Doing business with you is a pleasure. Thanks for doing business the right way, you will have my future business.

Thank You, and Have a Great Day!

- Roger C.

Hi Pat:

Thank you for the call last night. It was quite the surprise and the first time I have ever spoken with anyone from the great country of Australia. In my opinion, it goes to the issue or how much care you extend to your customers. To have the manufacture of a product call a customer, to the best of my knowledge, never happens here in the states. For that, I congratulate you. I'm still trying to figure out how I missed not seeing the applicator, in what my wife said was on the floor in the middle of the bathroom. I only looked there about one hundred times before contacting you. Oh well. I'm just glad I have it. Again Thanks.

PS It's almost time for me to order again. It may be a little early, but I rather have it on hand prior to running out. Can that be done through either you or Michael or should I go through the web site?

- Richard

Subject: Re: Your Hormone Solutions Order [16397] has been Shipped!

received my order in good shape and in a little less than two weeks time.

very pleased with your service though not so much with tracking by the usps.

tracked it everyday but it showed that it had not cleared customs, but i looked in the mail yesterday and there it was.

checked tracking and it showed delivered but nothing in between. will place another order soon.

-

Dear Mr. Buckley,

It was so kind of you to answer my question so thoroughly and thoughtfully. Many thanks for your help -

- Marlene F.

Thank you very much.

Your company performs an honest service, and if my name is not used, I would be happy to give Lawley Pharmacy a good internet reference.

I just don't want my last name used, for obvious reasons.

Sincerely,

- Kurt

Michael

Good day , would it be possible to resend my tracking  info. again , I must have deleted it , also thanks for your product , I am no long suffering with depression and have a interest in living again.

best regards

- James

Dear Michael:

Thank you very much for taking the time to answer my questions and concerns. It is refreshing to know that someone at the other end of the line actually cares. I am going to buy one of your products. The only issue I have in mind right now, is which one. I am trying to sort through all of the information you so kindly sent to me to figure out if I'm better with the 2% or %5 cream. I suppose it can't hurt to use the 5% cream. If worst comes to worse I will just use less of the product. If my logic is wrong, please tell me why. Having said that, I am placing that order now for the 5% cream.

Have a Happy Day and Great Weekend!

- Richard

Michael

It’s my first time buy in a product from over seas. Thank you for replying to my email. I did not receive an email with the tracking number. My personal email address is: (removed for privacy reasons)

I feel more confident now that I was able to communicate with the company without having to buy a calling card just to call Australia. If the product works for me, you will have a steady customer. I will make shore that my friends know about your handling of my question. Thank again for your fast reply. That’s what makes happy customers. Have a good day Michael.

-

Michael

It’s my first time buy in a product from over seas. Thank you for replying to my email. I did not receive an email with the tracking number. My personal email address is: (removed for privacy reasons)

I feel more confident now that I was able to communicate with the company without having to buy a calling card just to call Australia. If the product works for me, you will have a steady customer. I will make shore that my friends know about your handling of my question. Thank again for your fast reply. That’s what makes happy customers. Have a good day Michael.

-

Dear Michael,

I want to thank you for your responses and your kindness, this is the first time I purchased any item with your Company and please understand my concerns, this email is also to serve as notification that I have received the package today, it was delivered at 3:32PM and arrived in good condition, I will be looking forward to do business again with you in the near future.

Thank you again and best regards.

- Raul L-B

Hi Michael:

Thank you so much for taking care of this. I appreciate your fast communications and attention to my order. Its nice to deal with a professional! I am looking forward to receiving it and doing more business in the future.

Sincerely,

- Doug

Michael Buckley:

I picked up my order today (10/28/08) from the post office.  I wish to thank you again for the outstanding customer service you have provided. I’m eager to begin this treatment and I’m hoping it will help me.  All other treatments prescribed by my doctors have failed…and I couldn’t even get them to test my testosterone levels…I had to find a out-of-network doctor to get the test done and had to pay high out of pocket expenses.  If it does work then it’s a guarantee that we will be doing more business in the future. Thank you again.

Respectfully,

- J. J. R II

Hi Michael,

Thank you for your prompt response. I've been very pleased with Lawley Pharmaceuticals and your specific customer service. I will always be a loyal customer of yours.

I'm also in the BioTech Industry. I'm a Senior Validation Consultant. I work with Pharmaceutical companies which have developed new drugs and therapeutics. I ensure that the manufacturing process meets US FDA and EU Standards so they can begin the clinical phases of their trials. I truly enjoy the industry.

Again, thank you for your help. I will be placing my order shortly. I like to order two tubes when my first tube is nearly gone so I know that I will not run out.

Best regards,

- Chris B.

Do appreciate your replies very much. I will pick it up after work. Thank you very much for your services. I was a little worried cause its my first purchase with the company. Have a great day!

- Ricardo

dear michael,

i am very impressed with your email.

i find most people do not answer all the questions, and i was very please you did.

thanks, for your through advice, i will use it. be sure to put me on your quarterly newsletter list. i didn't check the box for it, because i like to keep info from companies to a minimum ..... but i would love to receive your newsletter, as i am pleased with your company.

also, i am using the injectable HGH, and i take thyroid; just added that in case that information may change any of your suggestions. i have a couple more refills for the thyroid, i take 150MG's per day .....

i have noticed since i used the testosterone today, i needed less progesterone, and did not need some of my other supplements, i must have been compensating for the lower strength testosterone.

i will be needing to order some more thyroid in probably 6 months or so .... but if you have any thoughts on that, and/or know of anywhere i would be able to order some, when my prescription runs out .... i would appreciate your input.

thanks,

- Barbara F.

dear michael,

i am very impressed with your email.

i find most people do not answer all the questions, and i was very please you did.

thanks, for your through advice, i will use it. be sure to put me on your quarterly newsletter list. i didn't check the box for it, because i like to keep info from companies to a minimum ..... but i would love to receive your newsletter, as i am pleased with your company.

also, i am using the injectable HGH, and i take thyroid; just added that in case that information may change any of your suggestions. i have a couple more refills for the thyroid, i take 150MG's per day .....

i have noticed since i used the testosterone today, i needed less progesterone, and did not need some of my other supplements, i must have been compensating for the lower strength testosterone.

i will be needing to order some more thyroid in probably 6 months or so .... but if you have any thoughts on that, and/or know of anywhere i would be able to order some, when my prescription runs out .... i would appreciate your input.

thanks,

- Barbara F.

Thank you very much for your prompt response. It is a pleasure to do business with such a responsive company.

- Van H.

Hi Michael,

I understand; thank you for your prompt responses. It's very much appreciates. Your great customer service will certainly keep me a customer of Lawley Pharmaceuticals. I will be placing another order within the next two weeks. I will contact you before I do to make sure that my information is all set.

Thanks again!

- Chris B.

Thanks for the courtesy of sending your message, Michael. Good customer service is always appreciated!

Cheers,

- John

Hi Mr. Buckley, just wanted to update you on the testosterone creme I ordered.

First, in response to your last e mail, yes I have my physicians thumbs up for use.

I had bloodwork done 2 months ago and everything was fine. My cholesterol was ever so slightly high, but no cause for alarm since I exercise regularly and follow a healthy diet full of whole grains and fruit.

Your product works fairly well-I have noticed an increase of energy and a slight increase of libido. In that same blood test, my total testosterone was measured at 207 ng/dl.  According to my doctor, the normal range is between 350 and 1000.

I'd be very curious as to what the level would be now; and I do plan on getting bloodwork done early next month to make sure everything is normal and no adverse reactions have taken place.

Thanks again for a great product.  I will definitely be ordering more from you in a couple of months. You have a loyal customer for life and please pass my thanks on to your team!!

- Quentin

Hi Michael,

Thank you for the advice, I will do as you have suggested and wait until I wish to re-order, then submit payment online.

UK customs are very swiched on to imports nowadays, I bought a Fender guitar neckplate from Australia earlier this year, it was just in a small envelope and they charged me nearly £20.00 duty,

Oh to be in Australia !! Many thanks for an excellent caring service

- Martin.

Michael Buckley, thanks for your very prompt and courteous reply and follow through, your promptitude impresses me very much,

- Gene B.

Dear Mr Buckley

I received the replacement package. Thanks you for your cooperation. I look forward to ordering from you in the future.

- Carl H.

Dear Sir,

Thank you for that it is much appreciated for your continued help, advice, and valued information on the subject.

Yours Sincerely

- Paul D L.

Dear Sir,

Thank you for that it is much appreciated for your continued help, advice, and valued information on the subject.

Yours Sincerely

- Paul D L.

I am going to use this message for an ice breaker and primer for those in our medical staff who wish a current view of the options for TRT.

I look forward to keeping you up to date as I stir things up in this town...you're doing great, Michael...

thanks for your guidance and encouragement.....

- John A.

Mr. Buckley, the USPS left a notice in my mailbox today stating that the delivery had finally come. I will pick up tomorrow!!

I just wanted to take a moment and thank you for giving such great customer service. You were extremely helpful and courteous, which is hard to come across these days. Being in the service industry myself, I can appreciate someone who really cares about his customers.

I will definitely let you know how the creme works. I am going to start a program with the strict supervision of my physician. Incidentally, I was wondering if I apply the creme as directed, what is the equivalent in terms of mg of testosterone a week? For example, you might say that applying the creme twice a day as directed is equal to one 100 mg shot of testosterone per week.

Thanks again. Mr. Buckley, if I ever come across any friends or acquaintances looking for product similar to what you sell I will refer them to you without question.  You definitely have a loyal customer here!  Take care, and I wish you well.

Sincerely,

- Quentin B.

Thank you very much for your reply. It is good to see there are companies like yours that still believe in great customer service.

- Donald M.

Thank you for your very informative and helpful e-mail.  I have placed an order for the Andromen Forte 5% and look forward to receiving it.

I am having it shipped to a timeshare we will be staying at from August 24th to the 31st. That address is: (Removed for privacy reasons). Our home address is (removed for privacy reasons).

I have an Rx for Androgel from my physician which I am disregarding. Again my thanks.

- Ed B.

Hi Michael,

I really appreciate the information you have sent me, and will discuss with the physician.

Thank you.

- Peter K.

Dear Michael

Thank you soooooo much for the info and the list of doctors, and for taking the time to talk to me ....

I will certainly find a doctor that will prescribe the Pro Feme.....and help me with my boarder line under active thyroid...

Thanks again

PS: when I find a doctor to prescribe Pro Feme I will drop you an email and give you some feedback....... cheers!

- Linda

Dear Mr. Buckley – I have received the above order today along with the literature and other information. Thanks very much for your help in this matter and I will contact you for my future orders.

- Dr. Chandra N.

Hello Michael, Just to let you know the Forte cream arrived today. Want to thank you for such great /quick service. Started to use immedietly in lieu of the injectible Cypionate.

Regards,

- Mark

THANK YOU AGAIN THIS MEANS ALOT TO ME TO GET THIS STARTED AND UNDER CONTROL.

- MARK H.

MY DOCTOR SCOTT B MD, IS MY PRIMARY CARE DOC. HE IS VERY OPEN TO ALL KINDS OF ALTERNATIVE THERAPIES.

DR. B, AFTER READING THE MATERIAL YOU SENT ME, BELIEVES IT IS SOMETHING I COULD SAFELY TRY. HOWEVER TRY TO GET THEM TO SIGN SOMETHING NOT FDA APPROVED. I'VE BEEN WITH THE DOC 17 YEARS SO WE WILL GIVE IT A SHOT.

WITH THAT SAID, I WILL TAKE YOU UP ON THE OFFER TO SEND ME THE FIVE PERCENT TUBE OF CREAM. DR. B WILL HELP WITH DOSING THE CORRECT AMOUNT. I AM VERY THANKFUL FOR YOUR REPLY EARLIER IT HAS HELPED RELAX MY THOUGHTS OF HAVING TO HAVE SHOTS EVERY 2 TO 4 WEEKS. THANK YOU.

SINCERELY,

- MARK H.

Dear Mr. Buckley,

thanks you very much for the prompt reply, will try.

Kind regards,

- M. R.

Dear sir,

thank you for your response to my telephone message. sending my order to my Po box will work out nicely and I am certain it will arrive without difficulty, over here in the united states. ups will not deliver to a Po box, so I was concerned about receiving my order. I'm assured by your response that all is well and my order is headed in the right direction and location,

once again I thank you for your diligence regarding this matter.

sincerely,

- Kenny B.

Michael,

Yes, the mailing address and personal information is correct.

Your customer service is exceptional.  Hope the product is a good.

Thanks

- Don

From: XXX
Sent: Thursday, 20 August 2009 9:56 PM
To: trishd@lawleypharm.com.au
Subject: RE: Your Hormone Solutions Order [21944] has been Shipped!

Thanks for your exceptionally good Customer Service!

I will recommend your company to anyone who may need a similar product.

- G. G. MD

Thank you Michael;

The period started today.....therefore, I will treat it as day one.  I have had so much relief since using the cream. If this month turns out to be as good as the last month......my doctor and I will consider this a real breakthrough from all of the suffering I have endured for the last 4 years!

Thanks again for all of your prompt advice and guidance.

Kind regards,

- Janet

Hi Michael,

Your prompt (phone contact, and email) advice and encouragement has helped a very great deal. I have subsequently sought, and found this information in books. One can persevere almost indefinately, when one knows the positvely expactant outcome is in sight!

Thankyou heaps:)

Cheers,

- Kairen

Michael,

Thank you very much for the prompt and thorough response! Please feel free to forward this on to brag about yourself to your manager. You went well above and beyond expectations with the effort you show in tracking the package. Great initiative which I rarely see.

- Ben C.

Hi Michael -

Yes, I guess I assumed that because they were both creams that they would both be absorbed the same way :).

The Pro-Feme is definitely working - I can tell already, because if it wasn't working I would get the soaking wet night sweats and other symptoms back within 2-3 days and I have been using it for about 2 weeks now. I am being treated for estrogen dominance / peri-menopause.

I am using the same dosage of the 10% (maybe even a little less) as I was the 5%. I measure it out via a plastic plunger type tool (I don't know what it's called) but it's provided by the pharmacist with the 5%. I am very good about using the exact amount, I don't like to use more "medication" than I need.

I am so glad you are developing these products. It's very hard here in the US to find doctors that recognize the importance of hormone replacement. All they say is that it causes cancer; they obviously don't stay on top of current research and studies - and impose their own "personal opinion" on you as a patient. I had to go through about 5 different doctors (and suffered for over 2 years) before I finally found a doctor that agreed and treated via HRT - and that was WITH supporting blood tests. Meanwhile many women, like myself, are suffering for long periods of time, for no reason at all.

Thank-you for your work! I will definitely be recommending your product to my other girlfriends if and when they need it.
Any other advice or suggestions you have will be greatly appreciated.

- Charlene

You guys are the best!!!!!!!!

- M.

From: Lewsxxx [mailto:lewsxxxxx@aol.com]
Sent: Monday, 25 July 2011 10:30 PM
To: Trish Dalton
Subject: Re: Your Hormone Solutions Order [41125] has been Shipped!

Hi Trish, The androtfort 5 was delieverd at around 10:00 AM on Monday. Thank you. The service was evcellant. Thank you for calling me last nite. our time.

- Lew W.

Thank you Micheal, this is very helpful. I appreciate your time with this.

Have a great day.

With Love

- T.

From: Hugh Wxxx [mailto:hugh@xxxxxxx.com]
Sent: Tuesday, 19 July 2011 2:53 AM
To: Michael Buckley
Subject: Re: question

Michael,

Thanks for your response - I guess that unlike in Australia where customer service still exist, in the US our credit card companies don't care if a customer complains loudly or not.

I included the response from CITI - after receiving this, I also called and basically was told that - that's the way it is - so take it or use another card. (and I will in the future).  This is a card that I use for business and on average put 150,000+ on annually. 

The only reason I mention any of this, is the stark contrast between your customer service and CITI -  Your company would not make it here in the US - What gall you have providing quality products at reasonable prices - shipping amazingly fast and rapid responses to customer enquiries, currently these are becoming crimes in the US.  I hope you don't adopt the US model and continue with your current top shelf customer service, as I'm sure is your plan. 

Again thanks for your response,

A happy and long term Customer

- Hugh Wxxxxxxxx

Thanks very much Michael, you are a true gent!!

Oh, I’m really looking forward to the Adromen cream!! The DHEA was just anything to hopefully give me a quick boost. I intend to take Zinc & Magnesium for the rest of my life, but the DHEA stops now.

Fantastic!! Please let me know what I owe you for the book.  I was intrigued watching Dr Carruthers’ videos on Youtube. Amazing stuff. Like I said, until 4 or 5 weeks ago, I had NO idea Testosterone Deficiency even existed. It’s like finding the answer to the puzzle I’ve been struggling with for 12+ years.

Best regards

- Ian

Hi

I’m a 48 year old male.  I’ve been complaining of Tiredness (but bad sleep), lack of energy/motivation, mental fogginess & low mood for 12 years.  I only recently can across the notion of Low Testosterone.  I have never suffered low libido or erectile issues, but asked my GP for a test.

My Serum T was  8.6 nmol/L.  my GP says that’s “normal”, but my studies, including videos of Dr Malcolm Carruthers, suggest otherwise.

I’ve been reading your website, but I am unable to find detailed information.  Can you please tell me :

1)  How much Testosterone is actually delivered into the bloodstream per application?

70% of the testosterone dose used when applied scrotally. Serum testosterone levels will return to baseline (pre-treatment levels) within 72 hours of ceasing treatment.

2)  If I am currently at  8.6 nmol/L, will this cream get me to a desired level of  20 nmol/L?

Yes, a dose of 50mg (1gram or 2 units using the measuring applicator) applied scrotally once daily will usually achieve a steady-state serum testosterone levels in the low 20 nmol/L range within 3-4 weeks of use.

3)  Are there any dangers of my Testosterone level going too high?  IE, over 30nmol (or whatever dangerously high levels are).

Generally not if the recommended dose is adhered to. There is some individual absorption variation, but generally plus 30 nmol/L measurements are only achieved with higher doses or increased frequency of use (twice or three times daily - not recommended). We normally suggest serum blood levels are taken after 1 month of treatment.

Thanks & regards

- Ian

Dear Hormone Solutions.

I was sent an email notifying me that the local US Post Office has returned my long awaited and much need product to you good folk back in Australia. Seems I moved? Funny ... you would think that I would be aware of such a thing? For the record ... I have not moved!! ... and, the mailing / shipping information I provided was correct. The US Post office here in Pinehurst, North Carolina US, is trying to intercept the return ... but I doubt they will have much success!

I need a personal contact and contact information at your company so that Ms Kim Williams, the supervisor here at the postal service can resolve this issue in the most expeditious manner ... Additionally, they understand that I will not accept any additional shipping charges as this mistake is owned by the the postal service. Would you please email me the appropriate information?

For your convenience Ms (removed for privacy reasons) US phone number is 910-2xx-1xxx.

Many thanks, customer

- All W.

Trish,

Thanks so much for your contact. Please at this time disregard the order. I had contacted Michael about it this weekend. I will reorder soon.

Right now seems the money is running a little short so I will hold off.

My Sincere thanks to You and Mike and the Lawley Pharm Team!!!

- Tom

Incredible customer service!! .... and much appreciated! Sincerely,

- All W.

Sorry! I did send an email when delivery came-must not have been to you. I received the item April 25th a Sat. The box was beaten up but the tube inside was OK. Your checking and attention gives me faith to reorder when I need it.

Thanks

- Jeff A.

Dear Mr. Buckley,

Thanks so much for the explanations and education. I will share it with others as well (my pharmacist wasn't able to explain as well as you did).

Sincerely,

- Sarah M.

Hi Trish,

I thought I would let you know that I received my order on Tuesday the 21/07/09, 5 days after you dispatched, prompt and efficient service from your company, this as quicker than items I have ordered from some U.K. internet advertisers.

Thanks also for your E-Mail informing me that you had shipped my order and other info contained.

I was very impressed with your website, clear concise, and informative. If the medication helps with my problems I wil be in touch to repeat my order.

Thanks again for a great service.

Best regards,

- Len B.

Hi Michael,

Thankyou so much for your feedback. I have have my local GP write me a prescription and then i will call Perth and go from there.

Thanks again.

Regards

- R. Digg

Dear Michael,

Thank you for all your information and for taking the time to explain the nature of fibroids and IVF and how progesterone may assist me. Much appreciated!

Regards,

- San

hi michael,

you returned my call around 8/7/09, re: testosterone.

i explained to you that i was using 1MG/1GM bioidentical testosterone cream, and you said it was light..... well you were so right... i received yours today, and applied it, and i could feel the difference right away. thank you for making that product.

i am also using bioidentical Progesterone.... 5% cream and bioidentical Estradiol/Progesterone .5MG/200MG cream.

i will be eventually ordering your Progesterone, as i run out of mine....

do you recommend your 10% Progesterone cream or your 3.2%?

my doctor, who is in the process of retiring said i could use the Progesterone for 25 days on and 5 or so days off..... or i could use it every day.

i choose to use it every day, i need it at least 2 times a day.... sometimes more, i can feel when i need it.... i also do kinesiology, and i muscle test it to get the right dosage.

i am in full menopause, and do not get my period any more.....

what would you recommend? i noticed in your literature, you recommend it for 25 days on?

also, when will your Estradiol be available?

i have plenty of refills left on both the Progesterone and the Estradiol/Progesterone.... but i can tell your products superior, so i would like to order them.

thanks,

- barbara b.

Michael,

Again thanks so much for your timely support - quite refreshing and impressive these days when customer support is becoming almost non-existent.

- Steve

Dear Patricia,

When I returned home this afternoon, there was a slip from the Post Office requesting that I pick up my package tomorrow.

Thank you for the constant follow up and emails. I am very appreciative of the kind of service that I have received from you.

You have made the difference in my consumer experience and I want to "THANK YOU" for your dedication to the United States Lawley customers.

Cheers!

- June P.

Hi Michael,

I just received my order of Andromen Forte 5%. My prescription calls for 100mg of Test.Enanthate (injectable) weekly. I am switching to your product.

Great website, customer service and delivery time.

Thank you,

- John B.

Hi Micheal,

I have purchasing Androforte and it's been a great product.  

I have found this to be and excellent company and feel very safe in
purchasing via credit card.

Kind Regards

- Joshua

Thank you for the extra information Michael. I have found a couple of doctors on your list that may be suitable and are within a reasonable distance from home. I appreciate your help and excellent customer service. Kind regards

- Della

Thank you for the extra information Michael. I have found a couple of doctors on your list that may be suitable and are within a reasonable distance from home. I appreciate your help and excellent customer service. Kind regards

- Della

Dear Mr, Buckley,

I know this can happen as I worked at Boeing for over two years in there Panstock kitting department which was a large variety of parts for there application.

I was going to return the Androfemme but I do not want to go without the effects as I feel I would be starting over. I appreciate everything you and your personnal have done to correct the problem and will continue buying from you.

I will order a tube in adance from now on just to avoid any further mistakes. Again, thank you very much.

I have told quite a few freinds about your product and have highly recommended it.

- John L.

How many approximate days before delivery?

I used the cream a few years ago and felt great.

Please don't take this wrong but is your product the real deal?

- R. R.

Hello Patricia,

Thank you for the information it will be useful, the speed of response from your company never fails to impress me.

Best regards

- Howard B.

Hello Patricia,

Thank you for the update and especially for the reminder to place the order in a timely manner to allow for shipping time.

Kindest regards,

- June

From: nicole l
Sent: Tuesday, 10 November 2009 1:31 AM
To: Trish Dalton
Subject: Re: Order 2xxxx

Thank You, It was at the post office, I never got the notice. Your customer service is excellent.

- Nicole L.

From: William D
Sent: Tuesday, 17 November 2009 2:21 PM
To: Michael Buckley
Subject: Re: Hormone Solutions / Lawley Pharmaceuticals Australia - Re: orders sent 9 Oct 2009

Dear Michael

I am sending you this email to let you know i did in fact receive the original shipment of andromen today and am sending you a confirmation as you requested. I would like to thank you as well for allowing me to keep the order for the inconvenience and want to let you know i think you have got to be one of the best companies ive ever dealt with, and as always, look forward to doing alot more business with you in the future! thank you again so very much!

- William D.

Dear Mr Buckley

Thank you for your quick response.

I was curious to know if the progestrone cream would increase testosterone
by having the body produce more testosterone. Thank you for clearing that up
for me. 

I am applying Andromen Forte 5% directly to my scrotum at a dose of "2" on
the applicator. Which I think is the maximum dose recommended. And rubbing
in throughly until most all of the white color disappears. 

I first apply the Andromen right after my shower, then shave, brush my teeth
and apply body lotion all over. Which is about 15 minutes after the Andromen
application.  Is that too soon to apply the body lotion to my scrotum?

I would like to say I feel much better after using Andromen 5% for about a
month now. My mood is better, more energy, more confident, no night sweats
and all the other symptoms of low testosterone are very much gone. Will I
notice more results the longer I'm on Andromen 5%?

Mr Buckley, if there is anymore important information I should know please
let me know. 

Sincerely yours,

Sent on the Sprint® Now Network from my BlackBerry®

- T. H.

From: wl
Sent: Monday, 18 January 2010 12:41 PM
To: Michael Buckley
Subject: Re: Questions

Thank you very much for your thorough answers. Deeply appreciated, even more so because such frankness and completeness is exceedingly rare these days, at least in America, where the people doing customer service are not always fully literate, don’t seem to actually read the questions, and often have no real familiarity with the products they’re providing customer service for.

- William L

From: wl
Sent: Monday, 18 January 2010 12:41 PM
To: Michael Buckley
Subject: Re: Questions

Thank you very much for your thorough answers. Deeply appreciated, even more so because such frankness and completeness is exceedingly rare these days, at least in America, where the people doing customer service are not always fully literate, don’t seem to actually read the questions, and often have no real familiarity with the products they’re providing customer service for.

- William L

From: D, Sam
Sent: Tuesday, 12 January 2010 9:03 PM
To: Patricia Dalton
Subject: RE: Your Hormone Solutions Order has been Shipped!

Thank you so much for the update. I appreciate your efficiency and
responsiveness, and eagerly await the pkg.

- Sam D.

From: D, Sam
Sent: Tuesday, 12 January 2010 9:03 PM
To: Patricia Dalton
Subject: RE: Your Hormone Solutions Order has been Shipped!

Thank you so much for the update. I appreciate your efficiency and
responsiveness, and eagerly await the pkg.

- Sam D.

From: E. Jones [mailto:xxxxxxx@hotmail.com]
Sent: Thursday, 21 January 2010 5:01 PM
To: info@lawleypharm.com.au
Subject: Return order

Hello

 Around a month Ago I made an online buy. I have been very busy at work and have not been home to sign the Voucher from the post man. I recently received a letter from the post office saying the item may be return. If So, Would It be any trouble to send it back? I would appreciate your input or help in this simple matter. Of course you can check your records.


xx Pxxx Street
Spring Valley NY 109xx

- E. J.

From: E. Jones [mailto:xxxxxxx@hotmail.com]
Sent: Thursday, 21 January 2010 5:01 PM
To: info@lawleypharm.com.au
Subject: Return order

Hello

 Around a month Ago I made an online buy. I have been very busy at work and have not been home to sign the Voucher from the post man. I recently received a letter from the post office saying the item may be return. If So, Would It be any trouble to send it back? I would appreciate your input or help in this simple matter. Of course you can check your records.


xx Pxxx Street
Spring Valley NY 109xx

- E. J.

From: Timothy H.
Sent: Thursday, 28 January 2010 2:21 PM
To: trishd@lawleypharm.com.au
Subject: RE: Your Hormone Solutions Order [245xx] has been Shipped!

Trish,
 
thank you for your prompt response. One of the reasons I like doing business with you is because of the superior customer service that you afford your company.
 
Thank you for a job well done. The professional and personal touch is appreciated.
 
Thanks

- Timothy H.

From: O Senxxxx
Sent: Tuesday, 9 February 2010 10:22 AM
To: michaelb@lawleypharm.com.au
Subject: RE:

Hi Michael,

Thanks for your response.

I appreciate btw, that you take the time to answer questions. It shows great moral character and customer care.

Cheers

- O. Sen

From: O Senxxxx
Sent: Tuesday, 9 February 2010 10:22 AM
To: michaelb@lawleypharm.com.au
Subject: RE:

Hi Michael,

Thanks for your response.

I appreciate btw, that you take the time to answer questions. It shows great moral character and customer care.

Cheers

- O. Sen

From: Ronald W.
Sent: Tuesday, 16 February 2010 1:04 PM
To: 'Michael Buckley'
Subject: RE: question please

Dear Michael,

I received my order last Friday. I want to thank you very much for your good service.

Best wishes,

- Ron W.

From: rxxxxx [mailto:rxxxxxx@embarqmail.com]
Sent: Friday, 23 April 2010 2:59 PM
To: Patricia Dalton
Subject: Re: Your Hormone Solutions Order [2xxxxx] has been Shipped!

Hello Patricia;
Package arrived safe and sound.

Thanks again for your wonderful product and impeccable service.

- Tom

From: Sue D.
Sent: Thursday, 18 March 2010 3:01 PM
To: 'Michael Buckley'
Subject: RE: Blood Results as Discussed

Dear Michael,

Thank you so much for taking time to not only phone, but also bothering to email me, I am extremely grateful and appreciate your guidance with the usage of both these products.

As suggested, I will complete the questionnaire now and again in three months, and shall forward the results of  the next blood test. 

Again thank you to Trish and yourself for being so helpful.

Kindest regards

Sue

- Sue D.

From: Sue D.
Sent: Thursday, 18 March 2010 3:01 PM
To: 'Michael Buckley'
Subject: RE: Blood Results as Discussed

Dear Michael,

Thank you so much for taking time to not only phone, but also bothering to email me, I am extremely grateful and appreciate your guidance with the usage of both these products.

As suggested, I will complete the questionnaire now and again in three months, and shall forward the results of  the next blood test. 

Again thank you to Trish and yourself for being so helpful.

Kindest regards

Sue

- Sue D.

Lawley Reshipping Orders Delayed by US Customs

From: kxxxxx@nycap.rr.com
Sent: Friday  26 August 2011 2:02 AM
To: Michael Buckley
Subject: Re: Lawley Reshipping of US Customs Delayed Orders

Your replacement order for HS41xxx has been shipped on Wednesday, 17
August 2011 with the Tracking number ES0009xxxxxxx.
 

The above mentioned replacement order arrived on 8/25/2011 I am happy to report.

I truly appreciate your astounding customer service in dealing with the delay by US customs.

If and when the original order is finally delivered, I will contact you to make immediate payment -rather than return the item. 

I am looking forward to finally trying your product and am cautiously optimistic about it's benefits in my particular circumstances.

I cannot thank you enough for your help thus far.

- K. E.

From: christopher A. [mailto:chrisxxxx@gmail.com]
Sent: Wednesday, 17 August 2011 6:46 AM
To: Michael Buckley
Subject: Re: Lawley orders delayed in US Customs

Hi Michael!

Thanks so much for the quick & thorough reply.  I'll watch for the new tracking, as well as both orders.  If the original order does arrive, I'll follow up with you to confirm as well as arrange payment.

I think your team is doing an outstanding job of managing this 'crisis' and minimizing the effect on your clients.

I'll be in touch soon!

Sincerely,

- Chris A.

From: Vern L. [mailto:vxxxxxxx@yahoo.com]
Sent: Thursday, 1 April 2010 3:28 AM
To: Trish Dalton
Subject: Replacement order

Hi Trish

Well I finally have some good news for you.The replacement that you sent arrived today. Total travel time was 14 days ....I just  did one last check on the original order and the tracking still shows it in Vancouver, so its likely fallen under a bench or God knows what . At any rate I was pleasantly suprised to see that your shipping practice of lisiting it as a gift of body lotion enabled it to arrive without any duty etc.

I will be placing another order shortly and hopefully your tracking of the original order has a bit of luck and as we discussed, if it does eventually make its way here, I will let you  know and make arrangements for payment.You can expect me to be an ongoing customer for years to come. Once again, thanks for the great customer service.

Best Regards

- Vern L.

From: Vern L.
Sent: Thursday, 1 April 2010 3:28 AM
To: Trish Dalton
Subject: Replacement order

Hi Trish

Well I finally have some good news for you. The replacement that you sent arrived today. Total travel time was 14 days... I just did one last check on the original order and the tracking still shows it in Vancouver, so its likely fallen under a bench or God knows what . At any rate I was pleasantly suprised to see that your shipping practice of lisiting it as a gift of body lotion enabled it to arrive without any duty etc.

I will be placing another order shortly and hopefully your tracking of the original order has a bit of luck and as we discussed, if it does eventually make its way here, I will let you know and make arrangements for payment. You can expect me to be an ongoing customer for years to come. Once again, thanks for the great customer service.

Best Regards

- Vern L.

From: Julio C.
Sent: Wednesday, 31 March 2010 5:48 PM
To: trishd@lawleypharm.com.au
Subject: RE: Your Hormone Solutions Order [xxxxx] has been Shipped!

Patricia,
 
I received the shipment today.  Thank you so much.
 
I will reorder in about three month (100 days).
 
Lawley is the best!

- Julio C.

From: Ronald W
Sent: Tuesday, 6 April 2010 1:22 PM
To: 'Trish Dalton'
Subject: RE: Andromen bio-identical testosterone cream for men

Patricia,

Thanks for the great service.

Best wishes,

- Ron

From: Chuck G. [mailto:pxxxxx@msn.com]
Sent: Tuesday, 16 August 2011 7:33 AM
To: Trish Dalton
Subject: Re: Your Hormone Solutions Order [41xxx] has been Shipped!

Hi Patricia,
Received the order today.
Thank you for your excellent service.
Best Regards,

Sent from my iPhone

- Chuck

From: ROSS H.
Sent: Sunday, 4 April 2010 12:08 AM
To: trishd@lawleypharm.com.au
Subject: RE: Your Hormone Solutions Order [2xxxx] has been Shipped!

  Hi,
   I just wanted to say I received my order today, I must confess I was worried about ordering from a international pharm but I'm happy with the delivery time and customer service.
 
Thanks

- Ross

From: Patrick
Sent: Tuesday, 6 April 2010 10:15 PM
To: Trish Dalton
Subject: RE: Hormone Solutions website - Orders Incomplete

Hello Ms. Dalton:

Thank you for your prompt resolution of the issue. I am happy to do business with you and Lawley. You have a lifelong customer in me.

- Patrick S.

From: kevin c [mailto:xxxxx@sxxx.fxxxxxco.uk]
Sent: Wednesday, 5 May 2010 6:41 PM
To: Michael Buckley
Subject: RE: ORDER

Dear Trish
 the DHL package arrived today,i would like to thank you for your total professionalisim i have a mail order business myself and its nice to do trade with similarly minded people,i will let you know when the original package arrives....
Best wishes

- Kev

From: kevin c [mailto:xxxxx@sxxx.fxxxxxco.uk]
Sent: Wednesday, 5 May 2010 6:41 PM
To: Michael Buckley
Subject: RE: ORDER

Dear Trish
 the DHL package arrived today,i would like to thank you for your total professionalisim i have a mail order business myself and its nice to do trade with similarly minded people,i will let you know when the original package arrives....
Best wishes

- Kev

From: John N. [mailto:johnxxxx@gmail.com]
Sent: Tuesday, 11 May 2010 9:20 AM
To: Patricia Dalton
Subject: Re: Your hormonesolutions.com.au Account

Thanks, you guys are awesome, and any time i have had an issue i get an email from Michael or another lady and i am very appreciative.

Thanks for your help. Androgel here in the US with a prescription which i have is $314 a month at Walmart, with insurance. It's unbelievable.

Anyhow, the quicker you can get it in the mail the more I appreciate it, as the doctor today said I was very low at 167 testosterone level.

Anyhow, thanks again,'

- John N.

From: Vxxxx@aol.com [mailto:Vxxxx@aol.com]
Sent: Friday, 7 May 2010 10:33 PM
To: michaelb@lawleypharm.com.au
Subject: Re: Lawley Pharmaceuticals

Dear Michael:

1st thanks for the incredible service! I'm very excited and can't wait to get my order! I gather from what your saying that the "Homeopathic testosterone" they say in their product is not really testosterone ? !

Thank goodness i did not succumb to the urge to save $50.00 I would of been throwing my money away!

- Karl

From: john axxxx [mailto:johnaxxxxxx@gmail.com]
Sent: Friday, 21 May 2010 9:36 PM
To: Patricia Dalton
Subject: Re: Your Hormone Solutions Order [27811] has been Shipped!

i had no qualms that my shipment was headed my way...   assure michael that he has our continued unwavering support... we are grateful for all you do and the lives you have improved  ...   thanks,

- John R.

From: Dave [mailto:dave@roxxxxx.com]
Sent: Thursday, 11 August 2011 12:13 PM
To: Michael Buckley
Subject: Re: 3 months on cream and working

Hello Michael Buckley,

As of now I have been applying AndroForte5 at a higher dosage of .75ml. for three months.  I am definitely experiencing great improvements.  The greater of the improvements recently kicked in after this 3 month period.  I went to my doctor today to order another blood test to check the results, and tomorrow I will take the test (getting the results in a week).  Although my doctor gave the blood test order, he said something that I find very confusing.  I am hoping you can clear this up.  My doctor politely claims that he is against Testosterone Replacement Therapy (TRT).  He says I should see a Urologist, and cure the reason for my very low free testosterone, rather than taking testosterone to "cover-up" the problem.  I find this confusing because in my research, I have not discovered that there is a cure for this problem, and that the cure is TRT.   This doctor is not a Urologist, and I am believing he may be lacking education in this field.  What do you know???

Thank you,

dave@roxxxxxx.com

P.S.  I have spoken to many men about your product, I know one of them is now also ordering, and others soon to follow.

- Dave O.

From: Vida Vxxxx@aol.com [mailto:VidaVxxxx@aol.com]
Sent: Sunday, 23 May 2010 8:57 AM
To: trishd@lawleypharm.com.au
Subject: Re: Your Hormone Solutions Order [27952] has been Shipped!

Dear Trish and Mike:

Thanks very much for the good news . Just hadn't had the chance to drop you a line. I am very excites and can't wait to give your product a whirl !. I appreciate the service and the attention you both have given me which  is very encouraging in wanting to a customer of yours for a long time to come. I shall keep you posted as to my progress.

Very Best Regards,

- Karl S.

From: Barry D [mailto:barrydxxxxxx@yahoo.com]
Sent: Monday, 24 May 2010 12:41 PM
To: Michael Buckley
Subject: RE: payment

dear michael,

Thank you  so much for your prompt attention to my inquiry. I assure you it is greatly appreciated. I look forward to my future business with your firm.

both wisdom & love can be described by the same word; ACCEPTANCE. (gore vidal)

- barry d.

From: Nick G. [mailto:nickxxxxxx@yahoo.com]
Sent: Wednesday, 10 August 2011 1:23 PM
To: Michael Buckley
Subject: Re: Lawley orders delayed in US Customs

This email is very thoughtful! No other company does things like this. As is happens, the package arrived today. Thanks for everything!

Wishing you all the best!

My cell phone is: 415-xxx-xxxx

- Nick

From: Zelda J. [mailto:xxxxxxxxxxx@gmail.com]
Sent: Tuesday, 8 June 2010 3:00 AM
To: info@lawleypharm.com.au
Subject: service

Michael!
 
Really fast service.  Good looking product too, very professional.  Good price too.  You won't believe what they want for "the other stuff" here in the United States.
 
Thanks!

- Zelda J.

From: Tom M. [mailto:vxxxxx@yahoo.com]
Sent: Tuesday, 8 June 2010 8:47 PM
To: Trish Dalton
Subject: RE: Hormone Solutions - Payment received: 28768

Thanks Trish!

I can ALWAYS depend on Lawley to "Do It Right!"

Sincerely,

- Tom M.

From: Dr. Z. Zxxxxxxxx, Ph.D. [mailto:drxxxxxx@yahoo.com]
Sent: Thursday, 17 June 2010 11:48 PM
To: Michael Buckley
Subject: RE: FW: Andro-Feme bio-identical testosterone cream for women

Dear Michael,

Thanks once again for your personal concern and attention.

My sincere gratitude toyou for your willingness to assist, and to Lawley Pharmaceuticals for offering such a fabulous product to overseas customers like myself, who otherwise would have little or no available access to topical testosterone cream.

My hat is off to you and Lawley in both respects. Thank you from the bottom of my heart for your advice and readiness to serve. Please let me know at once if I am mistaken that I can count on the activite ingredients in Andro-Feme to remain stable for at least a year after the tube has been opened.

In genuine appreciation,

- Dr. Z.

From: Ethan J. [mailto:xxxxx@hotmail.com]
Sent: Monday, 25 January 2010 11:55 AM
To: michaelb@lawleypharm.com.au
Subject: RE: Return order

Thank You so much for the super prompt response in my little matter. Your great. I will let you know right away if I was able to pick it up. And be rest assured I will be ordering many times from now on.
Smile.

- Ethan J.

From: Bob R. [mailto:bobrxxxx@hotmail.com]
Sent: Wednesday, 2 June 2010 8:25 AM
To: michaelb@lawleypharm.com.au
Subject: RE: Lawley Pharmaceuticals. Your order #27947

Hello Mr. Lawley,
 
Pleased to report that order 27947 has arrived. Thank you for your good service. In future orders, I will buy several tubes at one time.
 
All the best,

- Bob R.

From: scot rxxxx[mailto:scotrxxxx@gmail.com]
Sent: Monday, 5 July 2010 11:16 PM
To: Trish Dalton
Subject: Re: Order 29338

Thanks for the great customer care and feedback.

- Scot R.

From: Stephanie [mailto:stxxxxxxxx@cox.net]
Sent: Wednesday, 10 August 2011 10:17 AM
To: Michael Buckley
Subject: Lawley orders delayed in US Customs

** Thank you for the notification .. but I am pleased to say the order arrived yesterday ...

    I am very delighted with the amount of communication and care from your company.

        All is well ...

Sincerely ...

- Stephanie H.

From: Sam S. [mailto:xxxxxxx@yahoo.com]
Sent: Saturday, 31 July 2010 4:17 AM
To: Patricia Dalton
Subject: Re: Your Hormone Solutions Order [29361] has been Shipped!

I wanted to let you know that I received the shipment on Monday, Jul. 26th.  I was very surprised as the info led me to expect a much longer shipping and customs hold up.  One week is amazing, great work!  I'm not sure if I got lucky or if your company does a great job of managing expectations but I'll take it!

- Sam S.

From: Stephanie [mailto:stxxxxxxxx@cox.net]
Sent: Wednesday, 10 August 2011 10:17 AM
To: Michael Buckley
Subject: Lawley orders delayed in US Customs

** Thank you for the notification .. but I am pleased to say the order arrived yesterday ...

    I am very delighted with the amount of communication and care from your company.

        All is well ...

Sincerely ...

- Stephanie H.

From: Jennifer [mailto:jnnferwxxxx@comcast.net]
Sent: Friday, 30 July 2010 7:16 AM
To: michaelb@lawleypharm.com.au
Subject: Great service

Dear Michael,

Thank you for the update on my order #29515. This company is terrific at it's customer service and I am very pleased to do business with you!

Thanks again for your prompt and professional response,

- Jennifer W.

From: Lawrence S. [mailto:lxxxxxx@gmail.com]
Sent: Friday, 3 September 2010 12:42 AM
To: Patricia Dalton
Subject: Re: Your Hormone Solutions Order [30695] has been Shipped!

Thanks...You are the best...

- Lawrence S.

From: RICHARD W. [mailto:Richardxxxx@bigpond.com]
Sent: Thursday, 5 August 2010 3:08 PM
To: Michael Buckley
Subject: Re:

Hi Michael,

Sorry about the delay with my reply but  I have had computer issues. Thanks for giving me Dr. xxxxxx's number. I got an appointment that day

And am very pleased with the level of understanding from Dr. xxxxxx and the results so far. I was very surprised at how rapidly the treatment started to work. My family is happy that the father and partner that they knew has returned. I look forward to continued improvement and thank you very much for putting me in touch with Dr. xxxxxx as I was not a very happy chappy at all.

Regards

- Richard W.

From: RICHARD W. [mailto:Richardxxxx@bigpond.com]
Sent: Thursday, 5 August 2010 3:08 PM
To: Michael Buckley
Subject: Re:

Hi Michael,

Sorry about the delay with my reply but  I have had computer issues. Thanks for giving me Dr. xxxxxx's number. I got an appointment that day

And am very pleased with the level of understanding from Dr. xxxxxx and the results so far. I was very surprised at how rapidly the treatment started to work. My family is happy that the father and partner that they knew has returned. I look forward to continued improvement and thank you very much for putting me in touch with Dr. xxxxxx as I was not a very happy chappy at all.

Regards

- Richard W.

From: BILL C. [mailto:billcxxxxxx@q.com]
Sent: Monday, 9 August 2010 12:37 PM
To: michaelb@lawleypharm.com.au
Subject: RE: hormone lotion

Dear Michael,

Thank you for your response this may be the product that i will use forever are should i say for my life span which sounds like this product could increase that.

One question maybe you could answer about the product is the urine samples, will i fluke a urine test for steriods i realize you did answer the blood question just want to know for sure because the chances of me being tested are very high but they only take urine samples, another is the womans lotion a good product? If so thinking i will order some for my other half she might benefit from this also, thank you for your customer satisfaction it is really good to deal with a company that doesn't  mind answering a few questions , most companys don't want to hear from you after they make a sale, doesn't seem to be the case here, you can expect future sales from me, Thank You Again.

- Bill C.

From: Jesse M. [mailto:jxxxxxx@optonline.net]
Sent: Saturday, 21 August 2010 10:18 AM
To: Trish Dalton
Cc: Michael Buckley
Subject: Re: Your Hormone Solutions Order [30xxx] has been Shipped!

Good evening Trish,

I just noticed I'm able to track the order  through USPS. You must be right, they were a bit slow to enter the tracking number into their system.  Once again I want to say your company, people and products are outstanding.

Thanks for all your help

Sent from my iPhone

- Jesse

From: Bill W. [mailto:sexxxxx@gmail.com]
Sent: Tuesday, 9 August 2011 7:15 PM
To: Trish Dalton
Subject: Re: Your Hormone Solutions Order [40xxx] has been Shipped!

I just wanted to thank you for your honesty and perseverance in this transaction. Being from another country, one is skeptical about on line purchases.

This, of course could not have gone any smoother.

Your product has made a significant improvement with my depleted sexual  desires. My wife is amazed.

I will be reordering soon. Thank you once again.. 

- Bill W.

From: christl xxxxx [mailto:chrislxxxxxxx@hotmail.com]
Sent: Tuesday, 5 October 2010 10:50 AM
To: Trish lawleypharm.com.au
Subject: RE: Your Hormone Solutions Order [31xxx] has been Shipped!

Hi Trish,

The packet arrived today in one peace and zero problems. I am so excited to start treatment, and looking forward to being myself again.

Thank you so much of your excellent service, and make sure you say hello to Michael Buckley for me.

Christl Hxxxxx

PS:I have passed along your website to my support group online, and I expect you to get a lot more business from the USA.

- Christl H.

From: Don V. [mailto:donxxxx@aol.com]
Sent: Wednesday, 6 October 2010 12:22 AM
To: trishd@lawleypharm.com.au
Subject: Re: Your Hormone Solutions Order [31xxx] has been Shipped!

hi patricia.

thanks for the care and follow up.
i have read a lot  of good things about lawley and you have a very good reputation!
i am really looking forward to trying your product.

thanks,

- Don V.

From: RAY A.

[mailto:rayxxx@btinternet.com]
Sent: Tuesday, 9 August 2011 7:06 AM
To: Trish Dalton
Subject: Re: AndroForte 5 bio-identical testosterone cream for men

Dear Patricia,

First let me thank you for your product that arrived Saturday. Your customer service is something that I thought belonged to a past age. Rest assured you have guranteed my return business.

Please send a reminder as before so I can order again.

Thanks again,

- Ray A.

From: wkxxxxx@xxxxx.net [mailto:wkxxxxx@xxxxxx.net]
Sent: Monday, 8 November 2010 10:30 PM
To: Trish Dalton
Subject: Re: AndroForte 5 bio-identical testosterone cream for men

Dear Ms Dalton,

Thanks for the heads up, your service is excellent.

- W. K.

From: crexxxxx@gmail.com [mailto:crexxxxx@gmail.com]
Sent: Thursday, 3 February 2011 11:02 AM
To: Michael Buckley
Subject: Re: Mr Freyer - your Lawley Pharmaceuticals order per our Voicemail

Great! Thanks for the honest and prompt reply! 

A+ customer service : )

- Z

- Zach F.

From: Marianne H. [mailto:mariannehxxxx@hotmail.co.uk]
Sent: Sunday, 6 February 2011 7:05 PM
To: Michael Buckley
Subject: FW: UK Health Enquiry

Dear Michael,

I'm a post menopausal early sixties female in England. Six years ago, I was prescribed testosterone implants alongside HRT to help with very early signs of thinning bones and a complete lack of libido. Within a few months, my libido had returned and a year later, a bone density scan revealed no further deterioration in my bones. (They have since actually mproved.)  All was well and good, although I did find the implant a little intrusive and somewhat committed without choice during the lifespan of the pellet, with its slightly uneven rise and fall (for me, anyway) and on two occasions, not being well absorbed into the bloodstream. However, the benefits far outweighed any minor issues and I enjoyed the positve effects though always curious in alternatives.  
 
When I found Androfeme through the Lawley Pharmaceutical site, I printed off all the information and spent considerable, cautious time wading through every scrap of small print. Here was something affordable, seemingly safe and reputable, a supplement I could control, and with the ease of merely applying cream to my forearms. I cautiously ordered my first tube online and it arrived within 9 days, complete with full explanations, booklet, instructions and information. Within a few weeks, I was aware of it working. The next thing I needed to do was approach my gynaecological consultant and confess I was self-medicating and really wanted blood tests. I was very happily suprised to find him perfectly okay with my research and I gave him literature on Androfeme for his own perusal. Moreover, he is most willing to co-operate with me with blood tests.
 
Early in my using Androfeme, I had a question which I emailed to Michael Buckley and was delighted to have reassuring, supportive advice within hours. Now I felt even more secure, despite 10,000 miles between us! I shall continue using Androfeme testosterone cream alongside monitoring blood levels. I find it convenient, works well, within my control and easy to apply. I totally trust Lawley Pharmaceuticals and feel safe knowing if I have a question, it will be answered.
 
I think the intimate side of marriage sometimes gets neglected with advancing years, adding to the natural depletion of hormones during and after the menopause. It's often an ignored side of medical interest and yet, for couples where it matters, it can make such a difference within a relationship to keep libido healthy and actve. It enhances companionship, injects fun, warmth, love and togetherness that can carry two people through advancing years with much joy. For myself and my husband, my taking some responibility for the physical side of our marriage has brought us both a deeper affection than perhaps we have ever known. What a lovely time, when the children have long since grown up and left home, to welcome these autumnal years with the same spark and twinkle we had forty years ago!
 
Thanks Androfeme, Lawley Pharmaceuticals and Michael Buckley for helping me make the most important part of life, love and marriage, the best it can be.
 
With all best wishes and warmest regards,

- Marianne H.

From: MA UK [mailto:maxxxx@hotmail.co.uk]
Sent: Wednesday, 15 December 2010 1:30 AM
To: info@lawleypharm.com.au
Subject: UK Health Enquiry

Hi,
 
I'm Maxxxxx, 60 years old, from Leicester in England and am using your product AndroFeme which I'm finding the most appropriate and most successful means of supplementing a medically diagnosed testosterone deficiency.
 
I was prescribed testosterone implants on our NHS some 4 years ago, alongside HRT for early signs of osteoporosis and zero libido. This offered me a huge boost in wellbeing and libido and halted, before increasing bone density. However, the powers that be decided to no longer make this available on the NHS owing to lack of evidence for its benefits. Because I had witnessed for myself - backed by my husband! - very beneficial improvements, I decided to go privately at considerable expense although worth it.
 
However, my last implant last August didn't seem to work. This has happened before, almost as if my body wants to reject the implant but instead builds a protective layer of anti-bodies around the pellet leaving the lump in situ instead of diminishing. (This is my own non-medical interpretation!)There was no boost in libido or general wellbeing, and because inserting a pellet is a slight physical trauma, almost an assault on delicate abdominal tissue, I have been researching alternatives.
 
This where I came on your site and ordered a tube of AndroFeme 1. Because I already had a testosterone implant, albeit a seemingly ineffective one, I was very cautious and dabbled tiny amounts onto my forearm. After a few weeks, I felt there was a boost and have since continued applying a very modest amount daily. And I feel great!!! I LOVE the cream; I feel I can take control and monitor my own application accordingly although with moderation and common sense as paramount.
 
The testosterone pellet is still there, hard and round, a definite lump. It's hard for me to find appropriate advice here as a private consultation is so expensive and the NHS won't be interested as I'm being trearted privately. I cannot possibly expect you to offer guidance other than to tell me to have appropriate blood tests but is having a 'dormant' pellet PLUS adding small amounts of your cream dangerous? I have no side effects such as facial hair, deepening voice or enlarged clitoris, but am certainly enjoying the benefits - however I AM worried about the pellet. Still there.
 
Many thanks for your kind attention. I want to be able to use your cream continuously somehow and will try and find some means of monitoring benefits safely but any advice would be enormously appreciated.
 
Thanks,
 
MA UK

- MA UK

From: David K. [mailto:davidxxxxxx@shaw.ca]
Sent: Monday, 8 August 2011 11:34 AM
To: Trish Dalton
Subject: Re: delivery delays in Canada

Hello Ms. Dalton,

Thank you for your update. I very much appreciate your attention and responsiveness in this matter. Your offer to send a replacement order is very generous and quite unexpected given that the delay has been unavoidable.

Your attention to customer satisfaction is extraordinary and to reciprocate, I would not hesitate to recommend your company and its products.  I have found the Androforte product has added an improved quality of life and I look forward to continuing with it as soon as possible.

Hopefully the new shipment encounters no difficulties and arrives soon, much to my great anticipation and celebration.

Thank you again for all your help.. I look forward to enjoying your company's product for a long time. I will indeed advise you and arrange payment if I receive the original order.

Cheers,

- David K.

From: P. Williams [mailto:xxxxxxx@optimum.net]
Sent: Friday, 25 February 2011 9:17 AM
To: Michael Buckley
Subject: RE: Order Status IMPORTANT - please reply Lawley Pharmaceuticals Australia

Thank you. As always, Lawley has provided superlative customer service once again. 

- P. Williams

From: Peter W. [mailto:xxxxxxx@optimum.net]

Sent: Friday, 25 February 2011 1:56 AM

To: Michael Buckley

Subject: Order Status

Hey Guys, I placed an order a few minutes ago online. I got an order #, but it hasn't shown up in my email yet...which it normally does almost immediately. Also, I misspelled my last name (Williams). I don't know if this will cancel my order or leave it pending. Please advise.

I am:

PO Box xxx

Xxxxxxxxxx, New York xxxxx

USA

My email address is new....you have the old one. Please update and include instuctions to rectify the mistake.

Thanks,

- Pete J. W.

From: Stephanie [mailto:sxxxxx1@cox.net]
Sent: Thursday, 4 August 2011 9:39 AM
To: Trish Dalton
Subject: RE: Your Hormone Solutions Order [41xxx] has been Shipped!

Hi Tricia ..

THANK YOU for your on-going communication and efficiency.
As a first-time purchaser, I am very impressed ...

   Sincerely . 

- Stephanie H.

From: Kris B. [mailto:krisbxxxxxx@hotmail.com]
Sent: Saturday, 16 April 2011 5:02 AM
To: Trish Dalton
Subject: Thank you from Order [37xxx]

appreciate how thorough you guys have been! really awesome customer service. i know that must make people feel a lot better about ordering something from overseas and i appreciate your honest assessment of how long it may take to receive the order. keep up the good work over there! if this product helps, i will surely order from you again. thank you!!

- Kris B.

From: Hugh Wxxx [mailto:hugh@xxxxxxx.com]
Sent: Tuesday, 19 July 2011 2:53 AM
To: Michael Buckley
Subject: Re: question

Michael,

Thanks for your response - I guess that unlike in Australia where customer service still exist, in the US our credit card companies don't care if a customer complains loudly or not.

I included the response from CITI - after receiving this, I also called and basically was told that - that's the way it is - so take it or use another card. (and I will in the future).  This is a card that I use for business and on average put 150,000+ on annually. 

The only reason I mention any of this, is the stark contrast between your customer service and CITI -  Your company would not make it here in the US - What gall you have providing quality products at reasonable prices - shipping amazingly fast and rapid responses to customer enquiries, currently these are becoming crimes in the US.  I hope you don't adopt the US model and continue with your current top shelf customer service, as I'm sure is your plan. 

Again thanks for your response,

A happy and long term Customer

- Hugh Wxxxxxxxx

From: John [mailto:johnxxxxxxx@yahoo.co.uk]
Sent: Thursday, 12 May 2011 7:30 AM
To: Trish Dalton
Subject: Re: Your Hormone Solutions Order [37xxx] has been Shipped!

Hi Trish,

Thank you for letting me know. No worries. Just wanted to make sure nothing had been purchased without my knowledge. 

Thank you again for proving such a good product and service. Perhaps you could pass on to Michael that I am having very positive results on the cream now. I have had to up the dosage a bit, when I did this I suddenly started seeing results in the libido, sexual function and energy department. I have a theory bodybuilders and people who regularly weight train may require a slightly higher dose as more testosterone will spend time (trapped) inside the androgen receptor complex in skeletal muscle tissue which become primed after weight training.

Anyway, I shall no doubt be ordering again soon, as a tube now only lasts me about 25-30 days. If I was to order 2-3 tubes in one go, would express shipping still cost $75 to the UK?

Thankyou

- John

From: Steve xxxxx [mailto:stevexxxxxx@gmail.com]
Sent: Thursday, 19 May 2011 9:34 PM
To: Michael Buckley
Cc: Trish Dalton
Subject: Patricia Dalton

Dear sir,

I have recently ordered your product after doing my own research online and bringing my findings to my Doctor at the V.A.  We both decided I was going to try it and anticipated good results. It appears that our postal service had issues in the delivery process and I did not receive my order.

Through the process of contacting your company to remedy this issue I had the pleasure of dealing with Patricia Dalton.  Mrs. Dalton turned what was a very disappointing experience into a very business friendly one.  Her quick responsiveness, communication and effective problem solving skills turned what would have been a very upset customer into potentially a loyal customers for years with a boat load of good Public Relations to go along with it.

I appreciate her efforts, Sincerely

- Steven B.

From: Kris B. [mailto:krisbxxxxxxx@hotmail.com]
Sent: Thursday, 14 July 2011 8:22 AM
To: Michael Buckley
Subject:

Michael,

I want to take a moment to tell you what an absolutely fantastic job Trish Dalton has done handling my order from Lawley.

Ordering something from overseas can sometimes be a nerve-wracking experience considering it is quite a bit harder to resolve issues that may arise (whether because of typical circumstances or because you have less recourse should the company not be entirely scrupulous).

That said, you should know that because of my dealings with Trish, I have full confidence in your company and it's ability to respond to anything that may get in the way of me receiving my order.  She has been prompt in getting back to me and so understanding and polite, it feels like I am your only customer.

I simply cannot thank you enough for employing such an attentive, caring person.

I thank you ALL at Lawley for your hard work and dedication.

Please let Trish know how impressed I am with her services.

You can rest assured I will be a regular customer and I will be recommending you to all my friends and family (even if it turns out the product isn't what I need right now).  Really impressed with you guys.

Thank you so much, and again, please let Trish know how truly appreciated she is.

- -Kris B. (Austin, TX, USA)